FAQs

FAQs
Popular Questions
Ebb & Flow Logistics

We would be happy to answer your questions

Massa eget egestas purus viverra accumsan in nisl nisi scelerisque. Blandit cursus risus at ultrices mi tempus.

Ebb & Flow specializes in full-service 3PL (Third-Party Logistics) solutions tailored to help businesses succeed on Amazon. We offer a wide range of services including:

Warehousing and inventory management
Pick, pack, and ship services
Amazon FBA prep and labeling
LTL and FTL freight consolidation
Returns management
Real-time reporting and analytics
Our goal is to streamline your operations, reduce costs, and help you scale your business efficiently.

We understand the unique requirements of selling on Amazon, from strict labeling to the importance of fast fulfillment times. Our team has extensive experience with Amazon FBA and FBM (Fulfilled by Merchant) processes, and we tailor our services to ensure you meet all compliance requirements. We also assist with managing shipments, consolidating LTL shipments, and reducing storage fees.
We operate out of Canada, with strategically located facilities that allow us to serve clients across North America. Our central location helps reduce shipping times and optimize costs, making it easier to keep your Amazon Prime promises.
Yes, we offer international shipping services, including cross-border shipping to the U.S. and other countries. We ensure your goods comply with international customs regulations, and we work to minimize delays in transit.
At Ebb & Flow, we believe in transparency, communication, and professionalism. We started our company to address the frustrations that many businesses face with hidden fees and poor customer service. You can expect clear pricing, timely updates, and a dedicated team focused on your success. Plus, our expertise in the Amazon marketplace sets us apart from generic 3PL providers.
Absolutely! Our inventory management system integrates seamlessly with your Amazon store and other sales platforms, allowing for real-time tracking. We also offer inventory forecasting based on historical data and seasonal trends, helping you make informed decisions to avoid stockouts or overstocking.
Yes, we offer custom packaging solutions and kitting services to meet your specific needs. Whether it’s assembling products into bundles or ensuring that your packaging aligns with your brand, we’re here to help.
We provide clear and transparent pricing with no hidden fees. Our pricing is based on factors such as storage space, handling, and shipping volume. For a customized quote, please reach out to our team, and we will provide you with a solution tailored to your business’s needs.
Getting started is easy! Reach out to us through our contact page or give us a call, and our onboarding team will guide you through the process. We’ll conduct a needs assessment, develop a tailored logistics plan, and ensure a seamless transition to our services.
We provide an easy-to-use client portal where you can track your shipments, manage inventory levels, and view order statuses in real-time. Our system integrates with Amazon and other platforms to give you full visibility into your logistics operations.
We handle returns and damaged goods efficiently. We will manage returns from customers and offer customized return processes to meet your needs, ensuring that returned items are inspected, restocked, or disposed of according to your instructions.
We are available from 10 AM to 6 PM EST, Monday through Friday. However, for urgent requests, our team offers extended support. Feel free to reach out anytime, and we’ll get back to you as soon as possible.

Ready to get started?

Let's see how Ebb and Flow can help write the next chapter in your business.